We currently ship to the United States, United Kingdom, European Union and Australia.

Available delivery destinations are confirmed at checkout. If your address is not accepted at checkout, we do not currently ship to that location.

We may be unable to deliver to some remote areas, PO boxes, parcel lockers, military addresses, freight forwarders or restricted locations. If this affects your order, we will contact you.

Orders are prepared after payment is confirmed and any fraud or address checks are complete.

Orders ship in 1–2 business days.

Business days exclude weekends and public holidays. During high-volume periods, supplier delays, customs events, carrier disruptions or events outside our reasonable control, processing may take longer.

If we become aware that we cannot dispatch your order within the stated timeframe, we will contact you with an update and your available options.

Your order ships in 1–2 business days and typically arrives about 2 weeks after dispatch, depending on destination, customs clearance, carrier performance and local delivery conditions.

The delivery estimate for your address will be shown at checkout where available.

Delivery estimates are not guaranteed delivery dates unless we expressly state that a delivery date is guaranteed.

If your order is materially delayed, we will provide an update and, where required by applicable law, offer an appropriate remedy. This may include continuing with the order, cancelling the order, replacement, refund or another lawful solution.

There is no separate standard shipping charge at checkout.

Standard shipping is included in the product price shown on the website.

Any optional paid shipping upgrades, if available, will be clearly shown at checkout before payment.

Duties are included for US, UK, EU and AU orders — you shouldn't be asked to pay anything on delivery. If you are, contact us before paying.

Orders are shipped delivered duty paid: import duties are included in the price shown on the website, and any applicable local taxes are shown at checkout.

If a carrier, customs authority or delivery partner asks you to pay import duties or taxes on a Rubaris order that was sold as duty paid, contact us before paying where possible.

If you have already paid an unexpected import duty or tax charge, email us at support@rubaris.com with your order number and a copy of the payment receipt so we can review it.

This does not cover charges caused by incorrect delivery information, refusal to provide customs information, unlawful import attempts, customer-requested address changes, or charges unrelated to import duties and taxes.

Once your order ships, we will email tracking details so you can follow the delivery progress.

Tracking updates may take time to appear after dispatch.

You are responsible for providing accurate and complete delivery details.

If an order cannot be delivered because the address was incorrect, incomplete or inaccessible, we may ask you to pay reasonable re-delivery costs unless the issue was caused by us.

If your order is lost, damaged in transit, marked as delivered but not received, or arrives with missing items, contact us at support@rubaris.com as soon as possible.

Please include your order number, delivery address, tracking number and photos of any damage where relevant.

We will investigate with the carrier or supplier and provide a solution required by applicable consumer law.